The seller have to provide mailing proof images of the parcel once it has been mailed.
Photos of the parcel must be clear and include
- buyer's name
- buyer's shipping address in full
- undelivered address
- postal stamp
You can check the status of your purchase under the "My Purchases" page on your account. If you have not received confirmation of mailing within 3 working days from the time your item is confirmed to be available, the REFASH.SG team will be in contact with the seller to follow up on the sale.
If the seller can provide valid mailing proof, REFASH will not be liable for any lost mails.