What will happen to my unaccepted items? (Applicable to both new & consignment sellers)

For consignment sellers:

  • With effect from 1st April 2018, unaccepted items of not more than eight will be automatically sent for donation.
  • Should you have more than eight unaccepted items, you'll have a choice of collecting those items back within the next 14 days from the notified date
  • Alternatively, you may choose to donate those items and we will be able to do it on your behalf.
  • Do note that if the items are not collected within the 14 days period, they will be donated without any further reminders.

For new sellers: You will be required to pre-pay a $10 return fee if you wish to retrieve your rejected items during sign-up.

If the return option is not chosen during sign-up, rejected pieces will automatically be sent for donation without prior notice

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