Offline Store

Where are the REFASH offline stores located?
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How do I become a REFASH member?
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How does the membership work?
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How do I accumulate my points?
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What kind of benefits does a REFASH member have?
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What is your exchange policy like?
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Can we still earn points for exchanged items?
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Is trying of clothes allowed at the stores?
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What kind of discounts are students entitled to?
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What are your operating hours?
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Are there any fees for selling my items at REFASH?
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How do I sell offline?
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Can I change my voucher preference? (Only applicable to consignment sellers)
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How do I bring my items over? (Applicable to both new & consignment sellers)
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Do you accept items other than apparels?
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How many pieces of clothing can I top-up at once? (Only applicable to consignment sellers)
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Can I still send in items that are not in your preferred brands list?
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How soon will it take for my items to start selling on REFASH? (Applicable to both new & consignment sellers)
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Who will decide the selling price of the items? Can I decide my own selling price? (Only applicable to consignment sellers)
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Where will my items be sold? (Only applicable to consignment sellers)
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What will happen to my unaccepted items? (Applicable to both new & consignment sellers)
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What happens to unsold items after 60 days? (Only applicable to consignment sellers)
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Can I withdraw my unsold items? (Only applicable to consignment sellers)
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How do I check my sales? (Only applicable for consignment sellers)
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Why are there negative sales in my account? (Only applicable to consignment sellers)
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How do I withdraw my payout? (Only applicable to consignment sellers)
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When will I receive my payout? (Only applicable to consignment sellers)
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Can I opt to not participate in REFASH offline sale promotions? (Only applicable for consignment selling)
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REFASH will be responsible for the safe keeping of all seller’s accepted items while they are in its custody.

REFASH shall not be liable for any losses, shortages or damages.